Thank you for your purchase with ThemesRain. We hope you are happy with your purchased theme. However, times may come that you are not completely satisfied with your purchase for specific reason(s).
Since the products listed on the website are digital goods and cannot be returned, you are entitled to a refund.
After purchasing from our website and are experiencing a technical issue with the item, we recommend contacting us and seeking assistance. We will help you to troubleshoot your problem.
Contact for assistance: firstname.lastname@example.org – Our support will help you as soon as possible.
Circumstances to expect us to provide you with a refund:
There might be a few rare circumstances, where we couldn’t help you and so you will be granted a refund. Such cases are listed below:
- Item is “not as described” or the if item doesn’t work the way it should.
- Items that have not been downloaded.
- Item has a security vulnerability.
- Item support is promised but not provided.
We do not oblige to give refunds in any of the circumstances listed as follows:
- You don’t want it after you’ve downloaded it.
- The item did not meet your expectations or you feel the item is of low quality.
- You simply change your mind.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item.
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund.
If you wish to proceed with your refund given the above said circumstances are met, kindly mail us to email@example.com to get further instructions.